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Dear Sir,

For the past few weeks, I have been unable to log in directly using my password, nor am I able to change the password through the Change Password page. Each time I need to log in, I am forced to use the Forgot Password option and request a temporary password. This temporary password works only once.

After logging in with the temporary password, when I attempt to change it, the page becomes unresponsive. If I enter two different passwords, it correctly displays a message stating that the new passwords do not match. However, when I enter the same password to confirm, nothing happens, and the password is not updated.

As a result, I am unable to log in again using the same credentials and must repeat the Forgot Password process each time.

I kindly request you to please look into this issue, remove any system bugs, or provide me with a permanent password.

Regards,
Dr. Nirzar Lakhia
(M) +91 8490849095 / 96

We appreciate your patience.

Our team has identified and fixed the issue.

Could you please check on your side and share your feedback with us

Yes Madam,

The issue has been resolved. I am now able to update my password. I appreciate your prompt response — it was very helpful.
Thank you.