Offline-ResourceSat-2A_LISS3 and EOS-04_SAR(MRS)_L2B Products not available after 10 Days

[Agreeta25]

Dear Bhoonidhi Support Team,

I am writing to inquire about the status of satellite tiles (ResourceSat-2A_LISS3 and EOS-04_SAR(MRS)_L2B) I ordered on March 26 through your portal approximately 10 days ago. The ordered tiles remain unavailable for download.

User ID: Agreeta25

Could you please provide an update on:

* The current processing status of my order
* The expected timeline for when the tiles will be available for download
* Any issues or delays that may be affecting the order

I would appreciate your prompt assistance in resolving this matter, as these tiles are needed for an ongoing project. If you require any additional information, please let me know.

Thank you for your attention to this issue. I look forward to your response.

[Bhoonidhi Forum]

Dear Agreeta

We are looking into the issue and we will get back to you soon

[Agreeta25]

Dear Bhoonidhi Support Team,

We are following up on our previous inquiry regarding satellite tiles ordered over 10 days ago that remain unavailable for download.

We received an acknowledgment that you would get back to us, but we have not yet received an update on the status of our order.

Could you please provide an update at your earliest convenience? The tiles are needed for an ongoing project, and any information on the expected availability would be greatly appreciated.

Thank you for your assistance.

[Bhoonidhi Forum]

E04_SAR_MRS_07JUL2024_189004825718_13214_STGCSMHTD_17130_21_DH_D_R_N14888_E076373_TD_500m
E04_SAR_MRS_24JUL2024_206004823469_13471_STGCSMHTD_17477_21_DH_D_R_N14888_E076371_TD_500m

are available for download

[Agreeta25]

Dear Bhoonidhi Support Team,

Thank you for your response regarding the 2 tiles. However, I still have the following tiles pending:

• ResourceSat: 14 tiles remaining
• EOS-04: 14 tiles remaining

Could you please provide:

1. The expected schedule for when these remaining tiles will be available for download
2. The standard timeline from order placement to tile availability - this information is needed for our future planning and project scheduling

We have ongoing analysis work that depends on these satellite tiles, and having a definitive timeline will help us plan our data acquisition and analysis activities more effectively.

I would appreciate your prompt response with concrete timelines.

Thank you for your assistance.

[Bhoonidhi Forum]

Dear Agreeta

All R2A tiles have been fetched and are avialiable for download

EOS-04 tiles are being fetched