Offline LISS-IV (Resourcesat-2/2A) products not fetched after 5 days

[Nazrul27]

Dear Bhoonidhi Support Team,

I would like to report an issue regarding offline satellite products requested through the Bhoonidhi portal.

I placed an order on 14 January 2026 for several LISS-IV products (Resourcesat-2 / Resourcesat-2A). While some of the products were available for instant download, the following products were marked as offline with a message stating that they would be fetched within 2–24 hours.

However, even after waiting for more than 5 days, these products have still not been fetched or added to my cart.

Pending Product IDs:

"R2F15DEC2021055300011200056SSANSTUC00GTDD"
"RAF03DEC2021025888011200055SSANSTUC00GTDB"
"RAF03DEC2021025888011200055SSANSTUC00GTDD"
"RAF03DEC2021025888011200056SSANSTUC00GTDB"

User Details:

Bhoonidhi Username: Nazrul27
Order Date: 14 January 2026

I have already contacted Bhoonidhi support via email regarding this issue but have not received a response so far. Since these datasets are required urgently for analysis and inference over my AOI, I kindly request you to please let me know:

The current status of these offline products
-Whether they can still be fetched
-If any additional action is required from my side
-I would appreciate your guidance and support in resolving this issue at the earliest.

Thank you.

Best regards,
Nazrul
Suresh Gyan Vihar University

[Bhoonidhi Forum]

Dear Nazrul

It was observed that the products are available online and have already been downloaded.

Please let us know if any further clarification or action is required from our side.